Samsung responds (unhelpfully) to Galaxy Tab S problem


Galaxy Tab S overheat
Galaxy Tab S overheat

Samsung’s Galaxy Tab S range of tablets is very good, the best the company has made in fact. Sure, we could argue that the Note line was already covering the company’s slate output just fine, but this is Samsung and having multiple products for each market is what the Korean juggernaut does. With that in mind the S Tab?s are a nice addition to the iPad baiting crowd.

However, the slates have been having some teething problems out in the wild, with a large number of Galaxy Tab S owners complaining that there is an issue with the tablets. The problem in question sees the Tab S overheat to such an extent that the rear plastic plate distorts and loses its shape. Of course, not every single owner of a Tab S is complaining about this, but it is a large enough issue for it to be a sizeable PR problem for Samsung.

The company has responded today by releasing the following statement.

“Contrary to certain media reports, the slight disfiguration that has formed on the rear surface of the Galaxy Tab S has been attributed to a limited number of defective back covers, which has no relation to the overheating of the application processor or the material used for the back cover. We would like to assure our customers that we have already resolved the issue. We ask affected customers to please contact their nearest Samsung Electronics customer service center.”

Firstly, it is nice to see Samsung has spoken out in this in a timely manner, but we cannot help but feel that the company is washing its hands of the problem. Sure, there are a “limited” number of slates affected, but it is enough to be more than just a passing coincidence; in other words there is a genuine problem. Secondly, if the materials (plastic made to look like leather) or the components are not to blame for the problem, what the hell is?

It is nice to know that Samsung has fixed the issue for future units of its Galaxy S Tab, but if the company has solved the problem that means it knows what caused it in the first place. So come on Samsung, what is causing this problem and what will you do to help those affected, aside from pointing them in the direction of customer services?

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